E-commerce is expanding widely among people, and of course, some people still have serious problems in benefiting from this possibility and are unable to use these facilities due to the low speed of the Internet or the absence of Internet in their areas. The present research has been conducted qualitatively through telephone and face-to-face interviews with 230 personnel of Iran Khodro dealerships in the southeast region, and has examined the impact of e-commerce to provide better services to their customers. According to the obtained results, the value of the test statistic is 20.83 and greater than 1.96, the upper and lower limits of the mean are of the same sign and positive, and the significance level is equal to 0.000, which is less than 0.05. According to this evidence, it can be said that the null hypothesis is rejected and the research hypothesis is confirmed. The null hypothesis was defined as the lack of effect of information technology on productivity and timely delivery of products to customers, and the research hypothesis was defined as the effect of information technology on productivity and timely delivery of products to customers. The significant effect of information technology on productivity and timely delivery of products to customers is confirmed. Finally, we can conclude that the average number of comments is 3.74, which is higher than the hypothetical average of 3. This means that the employees have considered the relationship between these two variables to be high.
