Excellence models are frameworks with a holistic approach for assessing organizations and their processes from different aspects and identifying the strengths, areas of improvement and appropriate corrective actions in a comprehensive system. The present research has sought to find an appropriate response in relation to the way of conducting gap analysis and reducing the given gap between the desired and current situations in Isfahan Regional Electric Company (IREC) based on EFQM excellence model. This study is applied, in terms of purpose; field survey, in that of data collection method; and descriptive-inferential, in that of data analysis method. The research findings at the outset indicate that people management, resources and partnership, customer results, society results and key performance results have a significant gap with the desired situation. Afterwards, the importance of all weaknesses associated with the five aforementioned indicators is determined; in this regard, analyses show that these indicators have no significant differences in terms of their degree of importance, that is to say there are slight differences among them. Finally, eight highly important weak points are extracted based on their degree of importance (Coefficient of Variation) and then improvement strategies are subsequently presented to remove these weak points and thereby close the existing gap.
