The characteristics of today's organizations are dynamism, complexity, ambiguity and tragedy. Hence, having a powerful and efficient human resource based on national wealth and vital assets of the organization has many benefits for organizations. The potential of staff is the ability to never end, so today's organizations need special tools and abilities to use their human potential, one of which is communication skills. Understanding communication skills and their application will make employees more interested in expressing ideas, opinions and information about organizational problems. Managers can more successfully understand their personal characteristics and attributes, in order to steer and manage them correctly, and convey this feeling and message to them, with their ideas and thoughts in the organization being considered. In this research, a combination approach, qualitative and quantitative methods, has been used to design a conceptual model of communication skills. To develop the scale of communication skills in the qualitative section, a depth interview was carried out using content analysis method from 15 national sample managers of the national sample. After coding and analysis in Max Kido's software, the researcher managed to develop communication skills in 7 categories of categories Slowly In the quantitative section of the statistical society, four educational-oriented government units, including education, renovation of schools, science and technology park, and technical and vocational schools of Guilan province were selected. According to the volume of 1911 people in the statistical community, 400 questionnaires were distributed among the staff of these organizations, which finally received 347 questionnaires. To calculate the formal validity, content validity (CVR and CVI) and construct validity were used. After analyzing the distribution of data as normal, a parametric test was used. Finally, the hypothesis test was performed using Pearson correlation method and all the hypotheses were confirmed and the final model of communication skills was developed.
