Today, remarkable changes to management science have made it inevitable to establish an evaluation system. Lack of such system in different sectors, including evaluation of resources and capabilities, managers, objectives and strategies, is considered a symptom of organizational diseases. This study aims to design a balance scorecard (BSC) model developed in three managerial levels of Iranian public organizations. It is a survey-field study where data was collected using pairwise-comparison questionnaire and the weight of criteria was calculated and normalized using fuzzy analytic hierarchical process (FAHP) and displayed as dashboard in 5 main fields. The sample size was n=384; all selected randomly among study population. This study has an exploratory nature. Therefore, study question was discussed instead of study hypothesis. It should be mentioned that this study dealt with experts and specialists. Comparison of the final weights of criteria in whole model showed that “managers’ self-audit” and “number of complaints” had the maximum and the minimum weights, respectively.
