2018 Volume 3 Issue 2 Supplementary
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THE IMPACT OF QUALITY MANAGEMENT ACTIVITIES ON THE PROCESS OF KNOWLEDGE CREATION


Mohammad HAGHBIN LASHT NESHAIE 1*, Mohammad TALEGHANI 2
Abstract

Today competition between organizations is intensified and this competition has reduced human resources in order to reduce costs, and the reduction of human resources has led organizations to explicit the tacit knowledge held by employees. The purpose of this study was to investigate the effect of quality management activities on the process of knowledge creation. This research in terms of purpose is an applied research and in terms of data collection method, it is a descriptive and field study. The statistical population of the study was consisted of directors, experts and specialists of Amir Kabir Steel Company in Rasht Industrial City and based on the census method; the sample size was 341 people. Statistical analysis was performed on collected data by Kolmogorov-Smirnov test by means of Spss22 software and path analysis and structural equations were done by Amos18. Based on the results of the research, it was determined that quality management activities were: top management support, employee training, customer (focus) orientation, supplier quality management, employee involvement, product design, benchmarking, quality information, vision document and recognition and reward and they have been influential in the knowledge creating process. Top management support had the highest impact with the path coefficient of 0.898 and recognition and reward had the lowest effect with a path coefficient of 0.731 on the process of knowledge creating.


Issue 2 Volume 10 - 2025