In the research, it is aimed to reveal the causes of happiness and unhappiness of individuals who work in the banking
sector. In this comprehension, in Burdur province, it is made a face to face interview with 60 people who are the bank
employee’s of the public and private sector. in the study, it is used unstructurized interview method which is one of
the methods used almost in qualitative research. Unstructurized interview questions concantrate on two basic
problematics. First of it; what are the factors that make bank employees happy in the workplace? Second; what are
the factors that make bank employees unhappy in the workplace? Data collected by expression analysises are read in
detail, classified and interpretation steps are carried out. As a result of analysises the most important causes of
unhappiness in those who are unhappy at work are identified as business ambiance, working conditions, working
relationships and rivalry, target opression, customer’s attitude, manager’s attitude and the sense of justice. On the
other hand, the most important causes of happiness in those who are happy at work are identified as workplace
friendship, work itself, manager’s contact, positive working conditions, prize and appreciation, customer
relationships and achieving the goals.
