Ethical work environment leads to the reduction in the perceptions of the reward system and, while the organizational policies are ubiquitous, the devastative political activities can be accompanied by heavy outcomes for the organizations aiming at offering superior customer services. The current research paper aims at investigation of the intermediating effect of organizational policies on the ethical work atmosphere and affective commitment and active customer service performance in Sepah Bank divisions of Zabul reaching to a total of 13 divisions. Based on Cochran’s sampling method, 146 study subject were selected and subjected to analysis. Also, inferential statistics and structural equation model-finding were employed to describe the analytical data and examine the study hypothesis. Amos software was the software of choice for performing the analysis. The results of the hypotheses tests indicated that ethical atmosphere influences the customer service performance and employees’ commitment both directly and through reward system policies. The negative effect of the ethical work environment on the reward system policies was also confirmed. Moreover, the results also indicated that the reward system policies have a positive effect on the active customer service performance and a negative effect on the employees’ commitment. Ethical work atmosphere significantly influences the employees’ performance and the active customer service performance via the organizational policies.
