2019 Volume 4 Issue 2 Supplementary
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DEVELOPING A MODEL OF INTERCULTURAL COMMUNICATION COMPETENCIES FOR PUBLIC MANAGERS


Hamid FARAHMAND 1*, Arian GHOLIPOUR 2, Mojtaba AMIRI 3, Alireza NADERI KHORSHIDI 4
Abstract

The importance of interaction and trade in the international arena makes it increasingly necessary to become familiar with intercultural communication. In addition, the need to increase interactions in various political, commercial and economic areas will further increase the importance of familiarizing managers with intercultural communication. The main purpose of the present study was to develop a model for the intercultural communication competencies of public managers through the grounded theory approach. This research was a descriptive-exploratory study and the research design was inductive. The data collection method involved in-depth interviews with government executives with experience of international interactions, using snowball and purposeful judgment methods to determine them, and behavioral interviewing techniques were used to achieve this. Finally, seven main competencies were formulated. In addition to being useful for the self-evaluation of managers, the results of this study can be a good model for selecting appropriate government managers to work in international sectors of organizations and institutions of the country and can provide new syllabuses for training managers to operate internationally.


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