TY  - JOUR
T1  - The Performance of Islamic Social Finance Institutions Post COVID-19: A Balanced Scorecard Approach
A1  - Nur Rizqi Febriandika
A1  - Putri Nur Masadatul Widara
A1  - Neneng Nadila Kurniawati
A1  - Muhammad Rafi Siregar
JF  - Journal of Organizational Behavior Research
JO  - J Organ Behav Res
SN  - 2528-9705
Y1  - 2025
VL  - 10
IS  - 2
DO  - 10.51847/sg7vxThVCQ
SP  - 32
EP  - 45
N2  - The COVID-19 pandemic has posed a significant problem for corporations, including non-profit organizations, across several sectors. It has had a profound impact on the global economy, company operations, and society as a whole. Islamic social finance institutions must adjust their strategies to effectively oversee company performance in response to emerging post-pandemic behaviors. The objective of this study is to assess the performance of BAZNAS Surakarta as an Islamic social finance institution after the COVID-19 pandemic in 2022 by employing a balanced scorecard approach (quantitative-qualitative method), which evaluates institutional performance across four key perspectives: finance, customer perception, internal business, and growth & learning. Data was collected through interviews to assess the internal business perspective and growth & learning performance. The financial perspective was evaluated using the institution's annual report. This study employs a survey administered to 100 participants who are donors from the viewpoint of the customers. The results show that the customer perspective has the highest performance value of all indicators after the pandemic, with a score of 43.5. This proves that customer satisfaction is an important aspect and must be considered compared to other perspectives in measuring performance as non-financial indicators.
UR  - https://odad.org/article/the-performance-of-islamic-social-finance-institutions-post-covid-19-a-balanced-scorecard-approach-rqpwqhheparvqet
ER  -