TY  - JOUR
T1  - Organizational Learning and Operational Performance in Vietnamese Banking
A1  - Nguyen Thi Viet Ha
JF  - Journal of Organizational Behavior Research
JO  - J Organ Behav Res
SN  - 2528-9705
Y1  - 2026
VL  - 11
IS  - 2
DO  - 10.51847/jSp1p0wmPC
SP  - 144
EP  - 159
N2  - This study provides a systematic literature review on the relationship between organizational learning (OL) and operational efficiency within the Vietnamese banking sector, with a specific focus on the digital transformation era. Utilizing the PRISMA framework and content analysis on a corpus of 50 highly relevant academic papers, the research synthesizes how learning mechanisms enable banks to adapt to rapid technological disruptions. The findings underscore that organizational learning serves as a pivotal strategic capability, integrating knowledge-based resources—most notably intellectual capital and human capital—to optimize operational performance. The analysis reveals that digital transformation is not merely a technological shift but an intensive organizational learning process; the ability to acquire and apply new knowledge regarding Fintech and ICT is a decisive factor for sustaining competitive advantage. However, the review identifies critical research gaps, including a lack of integrated theoretical models linking digital strategies with OL frameworks and a predominance of quantitative methodologies that overlook internal behavioral mechanisms. Finally, the study proposes a new conceptual framework and outlines a future research agenda to enhance the adaptive capacity of commercial banks in a rapidly evolving financial ecosystem.
UR  - https://odad.org/article/organizational-learning-and-operational-performance-in-vietnamese-banking-udbdxxt0hairlia
ER  -